Privacy Policy
Last updated: June 20, 2026
Altitude Auto Detail LLC ("Altitude," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our text-message communications, and our detailing services.
1. Information We Collect
- Contact & booking details — your name, phone number, email, service address, and vehicle information (make/model/condition).
- Communications — text messages, calls, and emails between you and us, and any notes related to your service (e.g., gate codes or access instructions you share).
- Payment information — processed by our third-party payment processor (Stripe). We receive confirmation of payment and limited details (such as the last four digits); we do not store your full card number.
- Photos — before-and-after photos of the vehicle we service, for quality records and marketing.
- Website & device data — if you use our website, basic technical information your browser provides (such as IP address and pages viewed). We keep this minimal.
2. How We Use Your Information
- Schedule, provide, and follow up on your detailing services.
- Communicate with you — confirmations, reminders, arrival updates, balances/receipts, and customer support.
- Process payments and keep business and accounting records.
- Send service-related and (with your consent) promotional messages.
- Improve our services and, where you haven't opted out, showcase our work.
- Comply with legal obligations and protect our rights.
3. How We Share Information
We do not sell your personal information. We share information only with service providers who help us run the business, and only as needed to provide our services. These include, for example:
- Urable — scheduling, customer records, and invoicing.
- Twilio — delivery of our text messages.
- Stripe — secure payment processing.
- Communications/marketing and review tools — to manage customer messaging and request feedback.
We may also disclose information if required by law, to enforce our terms, or to protect the safety, rights, or property of our customers, the public, or Altitude.
4. Text Messaging (SMS) & Your Mobile Information
When you give us your mobile number, you consent to receive service-related and (if you opt in) promotional text messages from Altitude Auto Detail. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell or share your mobile phone number or your SMS/text-messaging consent (opt-in) with any third parties or affiliates for their marketing or promotional purposes. Mobile opt-in information may be shared only with the service providers we use to deliver our own messages and support (such as Twilio), strictly to operate our texting on our behalf — never for those providers' own marketing.
5. Data Retention
We keep your information for as long as needed to provide services, maintain business and tax records, and meet legal obligations. We may keep limited records (such as opt-out requests) as needed to honor your choices.
6. Cookies & Analytics
Our website may use minimal cookies or similar technologies to function properly and, if we add analytics in the future, to understand general site usage. You can control cookies through your browser settings.
7. Data Security
We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices & Rights
- Texts: reply STOP to stop messages at any time.
- Access, update, or delete: contact us to request access to, correction of, or deletion of your personal information, subject to records we're required to keep.
- Depending on where you live, you may have additional rights under applicable privacy laws; we'll honor those that apply.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we'll delete it.
10. Third-Party Links
Our website or messages may link to third-party sites (for example, a payment page or a review page). Their privacy practices are governed by their own policies, not this one.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version.
12. Contact Us
Altitude Auto Detail LLC
28 E 930 N, Farmington, UT 84025
Phone/Text: (385) 399-6880
Email: contact.altitudeauto@gmail.com